FAQs
We will work as quickly as possible to get you back up and running. Estimating the time of power restoration is not an exact science. Work volume, the cause of the outage, and the extent of the damage can all affect our time estimates. Storms can cause widespread damage to our entire distribution system.
How do I find out if there's a power outage in my area? ›
Contact Us
- 1-800-DIAL DWP (1-800-342-5397) Available 24/7 for emergency and outage calls.
- Hearing/Speech Impaired (TDD) (1-800-432-7397)
How do I report a power outage in Massachusetts? ›
We work before, during, and after a storm to maintain service and ensure your safety. Please do all you can to protect yourself and your loved ones as well. If you lose power, call 1-800-465-1212 or report it here. Sign up to get outage alerts.
How do I report an outage to Rhode Island Energy? ›
Report the Outage
If you lose power, call 1-855-RIE-1102 or report it here.
Why does it take so long for power to come back on? ›
A distribution fuse can take a few minutes to repair; a distribution transformer can take a couple of hours to replace; but widespread damage to the transmission system can take days, weeks, or even months to repair.
How reliable is the National Grid? ›
We will deliver world-class levels of safety and maintain our service reliability of 99.9999 per cent.
How long can food last in the fridge without power? ›
As the USDA notes in Keeping Food Safe During an Emergency, your refrigerator will keep food safe for up to 4 hours during a power outage. Keep the door closed as much as possible. Discard refrigerated perishable food such as meat, poultry, fish, eggs, and leftovers after 4 hours without power.
How long do most power outages last? ›
The duration of a power outage depends on its cause and the extent of damage to the electrical infrastructure. On average, most technical or minor outages in the USA last about 1-2 hours.
How do I check if there's a power cut in my area? ›
Is there a power cut in my local area?
- Call 105 free from your mobile or landline to get straight through to your local network operator's emergency number.
- Go to your local network operator's website to report or track the power cut.
Why fill a bathtub with water during a power outage? ›
If you know that you may have a power outage coming, taking steps to prepare is important. One key preparation step is filling your bathtub with water. Doing so gives you access to stored water, so you can use it for things like flushing the toilet, washing hands, and providing pets with drinking water.
Safety should be your first priority when you see a downed wire. Call 9-1-1 or National Grid at 1-800-867-5222 to report it immediately and keep yourself and others away from the scene.
How can you be safe during a power outage? ›
Act (During an Outage)
Assume all downed power lines have live electricity. Check to see if your neighbors have power. Use only flashlights for emergency lighting–candles pose the risk of fire. Keep your refrigerator and freezer doors shut to keep food from spoiling.
Who can I call for a power outage in my area? ›
Call 1-800-DIAL-DWP (1-800-342-5397) or go online to ladwp.com/outages.
When can electric not be shut off in RI? ›
No gas or electric company shall terminate gas or electric service in any residence in which there is domiciled a person under the age of two (2) years and the customer's service has not been previously shut off for nonpayment before the birth of the child; provided, that the customer cannot afford to pay any overdue ...
Who owns Rhode Island Energy? ›
Is the power grid reliable? ›
The average U.S. customer loses power less than two times per year for a total of less than five hours, which represents 99.95% reliability.
How efficient is the National Grid? ›
Power cuts due to faults in the national grid, or lack of generation to supply it with sufficient power, are very rare. The overall performance of the system is published on National Grid's website and includes a simple high-level figure for the transmission system availability. For 2021–22, this was 99.999612%.
What causes grid outages? ›
Adequate energy supply can be impacted in several ways, primarily by high temperatures which causes increased air conditioning use and drives up electricity demand. Other factors include unexpected power plant or transmission line outages caused by mechanical failure, wildfire, or constraint on transmission lines.
What happens if the grid goes down? ›
There will be no food supply coming in to restock the grocery stores shelves that have been looted or wiped out completely in the aftermath of the grid failure. Little or no communication. Most communication systems rely on electricity.